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Frequently Asked Questions

• add_circleIn which countries is Killswitch available?

  At this moment the Killswitch payment solution is available in Spain, France, Germany, The Netherlands, Belgium, Portugal, Brasil, Ireland, United Kingdom and the United States. We expect to add more countries soon.

  If your country is not listed above and you would like to use Killswitch, please send us a message with your suggestion and we promise we will consider that when prioritizing the next rollouts.

• add_circleWhich EV charging station models are supported?

  Killswitch is independent of manufacturer and works with any EV charging station manufacturer or model.

• add_circleDo I need to buy any specific hardware to use Killswitch?

  Yes, you will need to buy a smart switch set that will be installed in the power line that feeds the EV charger. This smart switch will allow Killswitch to remotely control the power flow to the charging station upon customer pays for the intended usage.

  You can buy your smart switch and contactor set directly from Killswitch or from your local distributor.

• add_circleDo I need an Internet connection?

  Yes, you will need to have an Internet connection (wired LAN or WiFi) where the smart switch is installed. Killswitch controls the smart switches directly through the Internet.

  The internet connection can be wired (LAN) or through WiFi.

• add_circleIs there a fee for using Killswitch?

  Killswitch charges a small transaction fee for payments processed through our platform. This transaction fee is deducted from the customer payment. Learn more about the Killswitch fee in the Pricing page.

• add_circleDo I need to hire installation services from you?

  No - you can configure Killswitch by yourself. The installation of the smart switch set should be carried out by a qualified electrician to avoid shocks, equipment damage or other electrical hazards.

• add_circleDo you provide support?

  Yes, we provide free online or phone support. Use the form at the top of this page to get in touch with our support team.

  Our support schedule is: weekdays from 09:00h to 18:00 hours GMT.

• add_circleDo you provide technical installation services

  Yes - we can provide technical services for the installation of EV Chargers or the Smart Switch and contactor set.

  Our technical services are available in selected cities. Please contact our Support team to check if your city is currently served.

• add_circleCan I change the payment settings after installation?

  Yes, after the initial configuration of your switches, you can change any setting in your account dashboard page. You can easily and quickly change the price, min or max duration and other parameters.

• add_circleIs it possible to use Killswitch without payments?

  Yes - you can use Killswitch to control (connect / disconnect) your EV chargers or any other devices or electrical installations without having payments enabled. Using Killswitch without payments is totally free of charge.

• add_circleIs it possible to use Killswitch with other equipments?

  Yes - Killswitch enables to control the energy flow to any electrical installation or device through the scanning of a QR code from a smartphone. So besides EV Charging stations you can use Killswitch with unlimited applications - even to control the power flow to a house, office buildings etc!